Srivathsan's Resume (Last updated August 27th 2008)

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OBJECTIVE	To build upon inherent skills and experience to seek opportunities to keep abreast with the latest developments in line with the industrial norms.

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SKILLS	Extremely Competent with Apache configuration and troubleshooting. Working knowledge on LDAP authentication issues and configuration settings using Linux. Learned about stress testing Linux servers and applications using various open-source tools to calculate concurrency values for an apache server. Use common RCS tools to track and monitor changes to files in production environments. Basic knowledge of programming in Java & writing simple shell scripts & queries in Oracle 9i. Exposure to Python & bash scripting in Linux. Worked in setting up a 'Server Status' web-based application to help automate provisioning new machines. Working on becoming RHCSS for RHEL5. An active member of Unix/Linux communities in providing solutions to users questions. Knowledge on Microsoft Windows XP administration and MS 2K3 Server Edition performance tuning.

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WORK EXPERIENCE	CollabNet Software Private Limited Systems support engineer	September 2006 - Present Chennai, India
	Managing user, group permissions & its conflicts based on the requirements in multiple projects. Train the team in using Linux commands effectively and educate them about installing,updating the packages based on versions etc. Document, route, and monitor existing technical issues on the product until they are properly resolved. Assist with testing new or upgraded software patches and web-hosting configurations. Proficient with RedHat and working knowledge of Debian Very proficient with Subversion, CVS version control systems.. DNS (specifically, BIND), Proxy (specifically, Squid) and SMTP (Specifically, Postfix) working knowledge. Generating reports for site outages & escalated issues based on individual components in the product. Present them across teams with the statistics on a weekly basis with root cause triage, ways to reduce escalations in future. Install CollabNet products such as CollabNet Enterprise Edition (CEE) and CollabNet SourceForge Enterprise Edition (CSFE) on RHEL versions and Windows machines as part of explaining the team about the working and configuration of the product. Apply latest patches on the maintained customer sites upon getting a maintenance window from the customer. Also, work with engineers & senior administrators to help fix issues on the product upon upgrades. -
	Netvision Cybertech Limited Quality Analyst	June 2004 - February 2006 Chennai, India
	Monitor outbound calls handled by agents related to an ISP product. Schedule week meeting one on one meet with senior callers on a daily-basis to guide junior agents in their respective teams to improve efficiency of the team. Generate reports of individual callers to teams and discuss them with managers on defining new processes as part of maximizing the output. Guide team members & agents about new processes when introduced. Later, conduct open discussions with teams to discuss the pros and cons of launching it. Managed a team of 10 members supporting the product & track their performance periodically to access individual consistency. Analyze deviations in performance of teams upon introducing new set of processes and discuss its impact with management & work on straightening them to maximize the output and minimize the time & cost. -

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EDUCATION	Madras University BE in Mechanical	2000 - 2004 Chennai, India
	73% Grade Point Average -
	Alagappa University MBA in Project Management	2007 - 2009 Chennai, India
	70% Grade Point Average -

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AWARDS AND HONORS	The final year project was appreciated and published by popular Indian daily magazine 'THE HINDU' on April 5th, 2004 edition on the "Aeronautical Feet" in 'education Plus' supplement.

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CERTIFICATIONS	A Red Hat Certified Engineer (RHCE) for RHEL 5.

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Srivathsan Rangarajan
Chennai, TamilNadu 600044 India

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